CONTRACT CLEANING (OFFICE & COMMERCIAL PREMISES)
TERMS AND CONDITIONS – TOTAL CLEANER SOLUTIONS
- DEFINITIONS AND SERVICE
1.1 “Company” refers to Total Cleaner Solutions.
1.2 “Client” refers to the person or business purchasing services.
1.3 The Company will provide cleaning services using suitably trained personnel.
1.4 All cleaning personnel engaged by the Company operate on a self-employed basis. The Company acts as a service provider coordinating and managing cleaning services.
1.5 A contract is formed when the Client accepts a quotation and the first cleaning visit has taken place.
1.6 The Company reserves the right to carry out quality checks to maintain service standards.
- PAYMENT TERMS
2.1 Invoices are issued monthly on the first working day of each month. Unless otherwise agreed in writing, invoices will cover services provided in the previous period.
Where services are agreed to be provided on a prepaid basis, invoices will be issued in advance and must be paid prior to the service being delivered. The applicable billing method will be confirmed in the quotation or booking confirmation.
2.2 All invoices are payable within 7 days of the invoice date.
2.3 Payments must be made by bank transfer or direct debit unless otherwise agreed in writing.
2.4 Where direct debit is agreed, the Client authorises the Company to collect payments in accordance with the agreed schedule. The Client must ensure sufficient funds are available. Failed payments or late payments may incur a reasonable administration charge of up to £30 per occurrence.
2.5 The Client must not pay cleaners directly unless expressly authorised by the Company
2.6 The minimum contract term is one (1) month. The agreement will automatically renew monthly unless terminated with at least two (2) weeks’ written notice.
2.7 Cancellations or changes to scheduled visits must be made through the Company with at least 48 hours’ notice. Late cancellations may be charged in full.
2.8 Upon termination, any outstanding balance must be paid within 7 days of the final invoice.
2.9 Late payments may incur interest at a rate of 8% per annum above the Bank of England base rate, calculated daily, together with reasonable recovery costs.
2.10 If payment is not received:
– a reminder may be issued after the due date
– a further reminder may be issued 3–5 days later
– the Company reserves the right to suspend services until payment is received
2.11 Prices will be reviewed annually and may be adjusted in line with inflation (Retail Prices Index or equivalent), with reasonable notice provided to the Client.
2.12 The Company reserves the right to suspend or terminate services immediately in the event of persistent late payment or non-payment.
- CLIENT OBLIGATIONS
3.1 The Client must provide safe and reasonable access to the premises at agreed times.
3.2 The Client is responsible for providing a safe working environment.
3.3 The Client must notify the Company at least 48 hours in advance of any changes to cleaning schedules.
3.4 The Client should inspect the work after completion and report any issues within 24 hours.
3.5 If access cannot be gained due to client-related issues (including faulty locks), the full visit charge may still apply.
3.6 If keys are required to be collected from a separate location outside the service premises, a minimum charge of £10 will apply. Additional charges may apply for excessive travel distances.
3.7 Cleaning equipment and materials will be provided as agreed between the Company and the Client.
3.8 Cleaning times are estimates and may vary depending on site conditions.
3.9 Any damage or concerns must be reported within 24 hours of the service visit.
3.10 Where a valid complaint is made, the Company will offer a re-clean within a reasonable timeframe.
- COMPANY OBLIGATIONS
4.1 The Company will use reasonable care and skill in delivering services.
4.2 Where a scheduled visit cannot be fulfilled due to circumstances beyond reasonable control, the Company will arrange an alternative visit at a mutually convenient time.
4.3 The Company’s liability in such cases is limited to re-performing the service at no additional cost.
- INSURANCE AND LIABILITY
5.1 The Company maintains public liability insurance cover.
5.2 Details of the Company’s current insurance policy are available upon request and form part of this agreement.
5.3 The Company will be liable for damage caused by proven negligence of its personnel, subject to the terms, conditions, and limits of its insurance policy.
5.4 Claims must be reported within 24 hours of the service visit.
5.5 The Company is not liable for:
– pre-existing damage
– normal wear and tear
– damage resulting from faulty fixtures, materials, or equipment not supplied by the Company
5.6 Any claims will be handled in accordance with the Company’s insurance policy terms and conditions.
- LIMITATION OF LIABILITY
6.1 The Company shall not be liable for indirect or consequential losses, including loss of profit, revenue, or business opportunity.
6.2 Nothing in this agreement limits liability for death or personal injury caused by negligence.
- NON-SOLICITATION AND INTRODUCTION FEE
7.1 The Client agrees that during the term of this Agreement and for a period of twelve (12) months after its termination, they will not directly or indirectly employ or engage any personnel introduced by the Company without prior written consent.
7.2 If the Client breaches this clause, they agree to pay the Company an introduction fee of £1,000 per individual. This fee represents a reasonable estimate of recruitment, training, administrative costs, and loss of business.
- TERMINATION
8.1 Either party may terminate this agreement by giving at least two (2) weeks’ written notice.
8.2 The Company may terminate the agreement immediately in the event of:
– non-payment
– breach of these terms
8.3 Failure to provide proper notice may result in a reasonable administration fee.
- GENERAL TERMS
9.1 These terms are available upon request and via the Company’s website.
9.2 If any provision is found to be invalid or unenforceable, the remainder shall remain in effect.
9.3 No delay or failure to enforce rights shall constitute a waiver.
9.4 The Company may update these terms by providing reasonable notice to Clients.
9.5 This agreement is governed by the laws of England and Wales
By accepting a quotation or booking services, the Client confirms they have read and agreed to these Terms and Conditions.